Onboard and Educate: guide new members through onboarding to realise value quickly
High-Touch Account Management: proactive communication with high-value clients to maximise value
Collaborate Across Teams: coordinate with sales, product, content teams
Measure and Report: track key success metrics to inform decisions
Upsell and Cross-sell: identify opportunities to expand within existing accounts
Identify Growth Opportunities: work with the Commercial Director on new opportunities, including large team deals

🎯 Requirements

Proven B2B customer success experience (1-2 years)
Solid CRM use; Intercom
Experience engaging customers at scale
Highly organised; juggle multiple projects
Strong communicator and team player
Tech-savvy and quick learner

🎁 Benefits

34 days holiday incl UK holidays and a birthday off
Private Medical and Dental Insurance
Life Insurance 4x salary
Flexible hours
Perks-at-work discounts
Learning and Development budget £500–£3000+ yearly

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