Act as an internal advocate for the player support to partner teams.
Serve as a point of escalation to address player inquiries.
Research, respond, and resolve-escalated player support issues.
Drive regular updates and upkeep of our player support FAQs and Help Center.
Collaborate with other departments on improving the game experience for players.
Be comfortable with creating internal process documentation on the fly as solutions are discovered.

🎯 Requirements

Minimum of 1-2 years of experience providing exceptional customer service.
Exceptional communication skills in English, both written and verbal.
Patience, empathy, and ability to understand player needs and provide solutions.
Strong organizational skills and an ability to multitask.

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