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cloud voip sip lan wan📋 Description
- Deliver fast, accurate support to users in a professional manner.
- Handle user/partner inquiries from simple questions to complex issues.
- Troubleshoot issues, escalate bugs, and drive resolution.
- Monitor all live channels (chat, phone, web form) per schedule.
- Create and maintain highly technical tickets with Engineering.
- Collaborate with Sales, Engineering, and Product teams.
🎯 Requirements
- College degree required; technical degree preferred.
- 5+ years in customer support; tech field experience preferred.
- Prefer experience at a well-known US company in support.
- Good home computer and internet connectivity; will be verified.
- Excellent English skills; candidates with grammatical errors will be turned down.
🎁 Benefits
- Competitive benefits and perks.
- Robust training program to reach your full potential.
- Inclusive offices and Great Place to Work certified culture.
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