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ms office saas zendesk api integrations google suite📋 Description
- Diagnose and resolve platform issues across tickets, email, phone, and chat.
- Guide admins through platform features, configurations, and workflows.
- Own escalated cases for enterprise accounts with cross-functional coordination.
- Maintain deep platform knowledge and contribute to internal docs.
- Surface recurring issues to Product/Engineering and collaborate with teams.
- Deliver high-quality, empathetic experiences to end users and stakeholders.
🎯 Requirements
- 3-5 years in technical support or customer-facing SaaS.
- Learn complex platforms quickly and troubleshoot end-to-end.
- Experience with enterprise customers and escalations; HR tech preferred.
- Proficiency with Zendesk, MS Office, and Google Suite.
- Experience with SSO, SFTP, and API integrations.
- Excellent written and verbal communication.
- Detail-oriented and able to prioritize a dynamic queue.
- BS in CS/IS or related field preferred; equivalent practical experience.
- Certifications a plus: CompTIA A+/Network+, ITIL Foundation, Zendesk Admin.
🎁 Benefits
- Competitive compensation and benefits.
- Career growth and professional development.
- Collaborative and innovative work environment.
- Comprehensive Espresa benefits including health and retirement.
- Lifestyle Spending Account and generous PTO.
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