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crm technical support saas sql relational databases📋 Description
- Resolve technical incidents to support our SaaS platform.
- Report bugs to product and engineering teams.
- Guide customers through onboarding and adoption.
- Collaborate with cross-functional teams for customer success.
- Communicate case progress via video, email, and CRM.
🎯 Requirements
- 2+ years of relevant technical experience.
- Familiar with relational databases and SQL scripting.
- Proven experience with SaaS platforms (mandatory).
- Clear communication to non-technical users.
- CEFR B2 level English proficiency or higher.
- Experience with support tools and case management.
🎁 Benefits
- Market Leading Compensation Package.
- Remote Work Flexibility.
- Annual Time Off.
- Wellness programs for health and wellbeing.
- Global Connected Culture.
- Training and growth opportunities.
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