Platform Support Engineer

Added
22 days ago
Type
Full time
Salary
Salary not provided

Related skills

datadog mongodb redis grafana prometheus

πŸ“‹ Description

  • Monitor platform health and performance across systems
  • Respond to alerts and incidents using runbooks
  • Escalate issues to SRE/Platform Engineers as needed
  • Maintain uptime and reliability with operational processes
  • Update runbooks and participate in post-incident reviews
  • Communicate status clearly during incidents

🎯 Requirements

  • 1-3 years in technical operations or entry-level cloud roles
  • Familiarity with AWS, GCP, Azure and Kubernetes
  • Monitoring tools: Datadog, Prometheus, Grafana
  • Strong troubleshooting and problem-solving
  • Scripting/automation with Python or Bash is a bonus
  • Familiarity with ITIL and incident management

🎁 Benefits

  • Competitive compensation including equity
  • Retirement and ESPP
  • Flexible paid time off
  • Medical, dental, vision, life, and disability plans
  • Fertility benefits and equal paid parental leave
  • Professional development stipend and career pathing
  • A curated in-office experience fostering community
  • Volunteer Week and donation matching
  • Employee Resource Groups and inclusive culture
  • Great Place to Work culture
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