Platform Support Engineer

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

azure java aws mysql kubernetes

πŸ“‹ Description

  • Troubleshoot pods in AKS/EKS beyond simple restarts.
  • Investigate Java/Grails/Hibernate performance and root causes.
  • Monitor Kubernetes on AWS/Azure, VPNs, Elasticsearch, MySQL for alerts.
  • Communicate with customers during incidents and guide junior engineers.
  • Manage alerts, incidents, and service requests via FreshService.
  • Develop runbooks and standard operating procedures to standardize resolution.

🎯 Requirements

  • Bachelor's degree in CS/IT/Engineering.
  • 3+ years IT/Cloud operations with AWS and Azure.
  • Strong Java Grails Hibernate performance analysis in production.
  • Kubernetes/containerization experience.
  • MySQL knowledge including L2 troubleshooting and performance monitoring.
  • Experience with FreshService ITSM and incident management.

🎁 Benefits

  • Remote UK work location with UK residency support.
  • Annual security and privacy literacy training during onboarding and thereafter.
  • Work in a high growth SaaS platform company.
  • Inclusive, equal opportunity employer.
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