Platform Support Analyst (L1)

Added
5 days ago
Type
Full time
Salary
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๐Ÿ“‹ Description

  • Ensure smooth operation of Azure cloud apps used by 1600+ travel experts.
  • Own user inquiries and platform-related issues.
  • Escalate to development and drive end-to-end resolutions.
  • Create and maintain knowledge base docs.
  • Monitor apps and pro-actively identify issues.
  • Coordinate with cross-functional teams.

๐ŸŽฏ Requirements

  • Bachelorโ€™s degree in Computer Science, IT, Engineering, or related field.
  • 1+ year in application or technical support.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication.
  • Ability to work in shifts including weekend.
  • Familiarity with ITIL and ticketing systems (ServiceNow).

๐ŸŽ Benefits

  • Incentive programs and performance-based rewards.
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