Platform Support Analyst

Added
7 days ago
Type
Full time
Salary
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Related skills

javascript html sql jira dsp

πŸ“‹ Description

  • Address production issues and user questions across DeepIntent products.
  • Monitor platform health and escalate issues.
  • Triage and troubleshoot platform applications.
  • Handle internal requests via JIRA, Slack, and email.
  • Write basic SQL queries for data analysis and reports.
  • Support Product feedback sessions and docs.

🎯 Requirements

  • 2+ years in digital marketing/advertising tech
  • 1+ year in a customer-facing role
  • Knowledge of ad tech, DSPs, SSPs, ad servers
  • SQL: write basic queries for analysis
  • HTML and basic JavaScript knowledge
  • Strong communication and ability to work independently

🎁 Benefits

  • Base salary of $100,000-$115,000
  • Annual bonus/commission plan
  • Comprehensive benefits package
  • Remote-friendly culture with flexible options
  • Unlimited PTO and paid holidays
  • WFH and internet stipends
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