Related skills
documentation customer support inventory management live events operations📋 Description
- Contribute to the technical implementation of new clients
- Assist with setup and configuration of ticketed events within the Jump Enterprise Platform
- Process special ticket operations requests (account/order resolution, pricing, offers)
- Create and maintain operational documentation for internal and external use
- Train new hires externally and internally
- Troubleshoot common issues related to ticket delivery, scanning, and mobile access
🎯 Requirements
- 3+ years of experience in a ticketing, live events, operations, or customer support role
- Administrative experience with ticketing software and troubleshooting within a platform
- Strong attention to detail and comfort working with digital platforms
- Clear communicator in a fast-paced, collaborative environment
- Enthusiasm and aptitude for learning new systems and improving processes
- Preference for candidates in Mountain or Pacific time zones
🎁 Benefits
- Remote first
- Competitive salary and equity
- Flex PTO policy
- 401(k)
- Generous medical, dental and vision plans
- 16 weeks paid parental leave
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