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onboarding training client services paid social mediaocean📋 Description
- Develop knowledge of Mediaocean solutions and social planning for clients
- Fill customer knowledge gaps and guide use of self-help resources
- Communicate with Platform Solutions team about customer activities
- Activate, plan, pace/optimize, and report for select clients
- Ensure client KPIs are achieved or exceeded
- Onboard and train clients on the platform
🎯 Requirements
- Agency or related software/app experience
- 1-3 years in a customer-facing role
- Paid social planning and activation experience
- Proven ability to manage multiple projects
- Strong priorities management with urgency and professionalism
- Excellent attention to detail and planning/critical thinking
🎁 Benefits
- Competitive salary and full benefits package
- Open PTO, flexible schedule, holidays, parental leave
- 401(k) with company match and HSA/FSA options
- Comprehensive health, dental, vision, and mental health support
- Wellness programs and employee assistance
- Professional development and ERGs with mentoring
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