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data analytics ai ml platform_capabilities📋 Description
- Define and execute vision for self-serve guest/host support globally.
- Envision and scale AI capabilities for personalized support globally.
- Define, shape, and deliver proactive support capabilities across journeys.
- Lead a global, high-performing team of platform managers.
- Guide product initiatives from concept to launch across support journeys.
- Partner with engineering, design, data science, product marketing, and operations.
🎯 Requirements
- 10+ years platform/product leadership in tech-driven environments, incl. 5+ years managing teams.
- Deep experience building extensible platform capabilities at scale.
- Experience delivering AI/ML-led consumer products in global operations.
- Inspirational people leader fostering inclusive, high-performance teams.
- Ability to translate business needs into user-centric technology solutions.
- Excellent communicator and cross-functional partner with executive stakeholders.
🎁 Benefits
- Remote eligible with occasional in-person/offsites as agreed.
- Bonus and equity eligibility.
- Comprehensive benefits package.
- Employee Travel Credits.
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