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saas data science ai leadership predictive modeling📋 Description
- Define and execute vision for Airbnb’s next-gen support platform used by thousands of agents.
- Harness AI, behavioral analytics, and predictive modeling to personalize support at scale.
- Manage and develop a globally distributed team of platform managers; foster innovation and inclusion.
- Guide key product initiatives from concept to launch with seamless integration across the support journey.
- Forge partnerships with engineering, design, data science, product marketing, and operations.
- Develop tools enabling agents’ growth and continuous learning to raise service quality.
🎯 Requirements
- 10+ years of platform or product leadership in tech; 5+ years managing teams.
- Deep experience developing and launching extensible platform capabilities at scale.
- Proven success using AI, analytics, and predictive modeling in global ops.
- Inspirational people leader, fostering inclusive, high-performance teams.
- Proven ability to translate business needs into user-centric technology solutions.
- Exceptional communicator and cross-functional collaborator with executive stakeholders.
🎁 Benefits
- Base pay: $224,000–$280,000 USD.
- Bonus, equity, benefits, and Employee Travel Credits eligible.
- Remote-eligible with occasional office or offsite work as agreed.
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