Related skills
reporting crm jira📋 Description
- Own and evolve cross-functional incident management for Ads, ensuring fast, coordinated resolutions.
- Coordinate across Ads R&D, Sales, Advertiser Solutions, and Business Ops.
- Partner with technical and operational teams to monitor ad-serving issues and assess business impact.
- Improve structured bug intake and ticketing workflows for clarity, speed, and accountability.
- Lead incident communications with clear, timely updates.
- Deliver reporting on revenue impact and incident trends to Finance and leadership.
🎯 Requirements
- 7+ years in ad operations, product operations, sales systems, or related roles.
- 3+ years in programmatic advertising or technical ad systems.
- Understand ad serving, measurement, billing, and order management.
- Experience building cross-functional, fast-moving operational processes.
- Clear, confident communication; able to align stakeholders.
- Experience with incident management tools like Jira, CRM, or reporting platforms.
🎁 Benefits
- Health insurance
- Six-month parental leave
- 401(k) retirement plan
- Monthly meal allowance
- 23 paid days off
- Remote work flexibility within EST time zone
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