Related skills
salesforce javascript saas apis xml📋 Description
- Act as trusted advisor, deploying Five9 software through the project lifecycle.
- Lead discovery, design, configuration, and deployment for mid-market and enterprise clients.
- Design solutions, create docs, and configure Five9 per customer requirements.
- Troubleshoot software solutions across configurations and environments.
- Provide customized training to ensure customers understand their solution.
- Demonstrate Five9 Professional Services value via demos and discussions with customers and prospects.
- Work a permanent night shift schedule in EST hours.
🎯 Requirements
- 3-5 years in Professional Services; cloud/telephony implementation experience.
- Strong SaaS experience and operating in a SaaS model.
- Experience implementing SaaS contact center solutions (NiCE/Genesys/Talkdesk); Five9 deployment preferred.
- ACD/IVR scripting and development; expressions, functions, and web services.
- Integrations requiring code development (JavaScript, XML, HTML).
- CRM/lead management knowledge: Salesforce, MS Dynamics, NetSuite, Zendesk, ServiceNow.
- Ability to translate business requirements into actionable configuration recommendations.
- Excellent English communication (spoken and written).
🎁 Benefits
- Inclusive, team-first culture.
- Diversity and inclusion across the company.
- Equal opportunity employer.
- Career growth within Professional Services.
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