Platform Adoption Specialist (Technical Account Management - Anaplan)
Related skills
customer success saas epm anaplan scm📋 Description
- Drive customer adoption and reduce churn through enablement.
- Deliver product demos, hands-on training, and enablement sessions.
- Develop scalable adoption resources (guides, tutorials, FAQs).
- Analyze usage data to identify trends and optimize strategies.
- Lead initiatives to drive platform adoption and measurable outcomes.
- Provide customer insights to shape roadmap and priorities.
🎯 Requirements
- 10+ years in customer success or consulting.
- 3-5+ years Anaplan model-building; EPM/SPM/SCM a plus.
- Strong understanding of complex planning functions.
- Knowledge of CS, TAM, and Professional Services roles in SaaS.
- Proven ability to design processes in ambiguous environments.
- Excellent facilitation, communication, and presentation skills.
🎁 Benefits
- Hybrid role in Mumbai/Bangalore.
- Global, diverse Winning Culture.
- Opportunity to work with Fortune 50 customers.
- Career growth in a global, innovative team.
- Ownership and autonomy in a fast-paced environment.
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