Related skills
workforce management data analysis sql scheduling capacity planning📋 Description
- Short-term scheduling: translate capacity into daily/weekly schedules
- Real-time analysis (RTA): monitor intraday queue performance and breaches
- Team Lead & Senior Manager consulting: advise managers on scheduling tradeoffs
- Performance signal generation: track agent productivity and adherence trends
- Ground-truth feedback to Capacity Planner: surface floor realities for planning
- Schedule adherence & productivity: own daily roster; track actuals vs scheduled
🎯 Requirements
- 4+ years of WFM experience
- Strong communication; translate operational nuance into guidance
- Data analysis skills; proficient in SQL
- Identify gaps between plan and reality
- Familiar with intraday queue management and WFM tools
- Startup experience preferred
🎁 Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly cell phone and internet allowance
- Retirement: 401k offering for Traditional and Roth accounts and international pension options
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!