Professional Service/ Technical Support Engineer

Responsibilities

- Lead the implementation and deployment of database solutions at client sites. Configure databases, optimize performance, data migration, and ensure seamless integration with existing systems and applications.

- Provide ongoing technical support to clients, including troubleshooting issues, resolving performance bottlenecks, and addressing system failures. Collaborate with internal teams to escalate and resolve complex technical issues promptly.

- Engage with clients to understand their business objectives, challenges, and technical requirements. Provide expert guidance and recommendations on database architecture, configuration, and best practices.

- Create comprehensive documentation, including installation guides, configuration manuals, and troubleshooting procedures, to assist clients in using and maintaining their database solutions effectively.

- Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences.

- Work with the TAM, Pre-Sales, Support, and RD teams to ensure customer satisfaction and success.

Requirements:

- Bachelor's degree or higher in computer science or a related field from a nationally accredited institution.

- 3 years or more of experience in database technical support or related roles.

- Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle; experience with NoSQL, NewSQL, or related technologies is a plus.

- Familiarity with Linux/Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults.

- Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively.

- Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team.