Troubleshoot physical security systems across access control, video, GSOC workflows.
Manage operational tickets and escalations with follow-through and root-cause thinking.
Coordinate service requests and remediation with integrators and vendors.
Support GSOC workflows, access management, auditing, and system programming.
Partner with networking and infrastructure on VLANs, IP schemas, and firewalls.
Improve consistency across offices by reducing manual work and documenting processes.

🎯 Requirements

Hands-on security system experience: access control, video surveillance.
GSOC workflows, system programming, and auditing.
Ticketing, escalations, and root-cause analysis.
VLANs, firewall policies, IP schemas, and switch configurations.
Windows Server and database dependencies knowledge.
Vendor management and integrator coordination.

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