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crm zendesk english italian phone support📋 Description
- Provide world-class service to Bitpanda customers by handling requests via phone, ticketing, and live chat.
- Own night-shift operations; ensure smooth handovers between evening and morning teams.
- Dive into user feedback to identify product requests and share actionable insights.
- Continuously improve support processes for excellence in customer care.
- Build strong relationships with other departments to boost customer satisfaction and NPS.
🎯 Requirements
- Proven experience in Customer Care or Sales via phone or video.
- Fluent Italian (C2) and English (B2+); other languages are a plus.
- Crypto and investing interest is advantageous but optional.
- Reliable, independent worker; flexible for night shifts, including weekends.
- Experience with Zendesk or similar CRM is desirable.
🎁 Benefits
- Hybrid model: onsite plus remote, with 25 extra days per year to work from a city of your choice.
- Competitive compensation with stock option plan.
- Mental wellbeing support via OpenUP coaching.
- 3 extra days off in 2026 to prioritise wellbeing.
- Unlimited Udemy online courses access for growth.
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