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crm zendesk ticketing live chat phone support📋 Description
- Provide world-class service via phone, ticketing, and live chat.
- Align daily with your manager to hit targets and metrics.
- Dive into user feedback to identify product requests and insights.
- Improve Bitpanda’s support processes for excellence.
- Build relationships with other departments to boost satisfaction and NPS.
🎯 Requirements
- Proven experience in Customer Care or Sales via phone or video calls.
- Italian (C2) and English (B2) language skills; other languages a plus.
- Crypto and investing interest; fintech knowledge optional.
- Flexible and adaptable; able to work evenings and weekends as needed.
- Experience with Zendesk or similar customer care systems is desirable.
🎁 Benefits
- Hybrid model: onsite + remote with 25 days/year to work abroad.
- Competitive compensation including stock options.
- Mental wellbeing: confidential coaching and OpenUP resources.
- 3 extra days off in 2026 to rest and recharge.
- Udemy library access for continuous learning.
- Exclusive perks and rewards from worldwide partners.
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