Related skills
french zendesk english night shift phone support📋 Description
- Provide phone-based customer care for the French market during night hours.
- Respond to inquiries via phone; occasional tickets and live chat.
- Own night-shift operations and ensure smooth handovers to morning teams.
- Collect user feedback and share insights with internal teams.
- Identify opportunities to improve Bitpanda's support processes.
- Collaborate with other departments to boost customer satisfaction and NPS.
🎯 Requirements
- Proven experience in customer care or sales via phone or video calls.
- Excellent French (C2) and English (B2+); strong written and verbal skills.
- Interest in crypto, investing, and fintech is a plus.
- Independent, reliable; flexible to night shifts and weekends.
- Experience with Zendesk or similar support tools is a plus.
🎁 Benefits
- Hybrid working model: onsite collaboration and remote work.
- Competitive compensation plus stock option plan.
- Mental wellbeing support via coaching and counselling.
- Extra time off for wellbeing and personal needs.
- Udemy course library access for ongoing learning.
- Team events and celebrations across the globe.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!