Phone Support Agent, French Market

📋 Description

• Provide phone-based customer care; occasional tickets and live chat.
• Align daily with your manager to hit targets and metrics.
• Gather user feedback to identify product requests and insights.
• Identify opportunities to improve Bitpanda’s support processes.
• Build cross-department relationships to boost satisfaction and NPS.

🎯 Requirements

• Experience in Customer Care or Sales with phone or video support.
• Excellent French (C2) and English (B2+); strong verbal/written skills.
• Interest in crypto, investing, fintech is a plus.
• Willing to work in shifts, including evenings and weekends.
• Experience with Zendesk or other care systems is a plus.

🎁 Benefits

• Hybrid model with 25 days/yr to work from a city of your choice.
• Stock option plan and competitive compensation.
• Mental wellbeing resources via OpenUP.
• 3 extra days off in 2026 for wellbeing.
• Udemy course library for continuous learning.
• Home office budget for a productive workspace.