Phone Numbers Operations Specialist 1

📋 Description

• Port phone numbers to Twilio and manage porting projects for customers.
• Provide email support to ensure customers have an excellent Twilio experience.
• Assess product or service issues and resolve basic-to-intermediate problems.
• Learn and develop new processes to keep operations running smoothly.
• Respond to and action incoming carrier partner notifications.
• Triage complex issues to team leads, managers, engineering, or product teams.

🎯 Requirements

• You're thorough, organized, detail-oriented, and can prioritize multiple processes.
• You're empathetic and customer centric to the core.
• You're a clear verbal and written communicator.
• You are calm under pressure; respond to escalations and troubleshoot incidents.
• You're introspective and committed to continuous self-improvement.
• You're capable of learning quickly and mastering complicated systems.

🎁 Benefits

• Generous time off and parental/wellness leave.
• Healthcare and retirement savings program.
• Global remote-first culture and inclusive environment.
• Volunteer opportunities and community support.