Liaise between customers, manufacturers, and marketplaces (Amazon, Walmart, Shopify).
Manage brand interactions across marketplaces via calls, chats, and emails.
Represent a primary brand partner and support mutual customers.
Identify trends and opportunities; address issues across the company.
Respond to consumer questions to improve buyer behavior on Amazon.
Guide customers to resolution and manage refunds.

🎯 Requirements

Bachelor’s degree preferred, but not required.
1 year of customer service experience.
Strong verbal and written communication; organized and multitask.
Working knowledge of Ecommerce platforms (Shopify and Zendesk helpful).
Type 40+ WPM.
Proficient with MS Office; analytical, detail-oriented, proactive.

🎁 Benefits

Accrued PTO
Paid Holidays
Onsite Fitness Center
Company Paid Life Insurance
Health, Vision, and Dental Insurance
401(k) match

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