Business Operations Associate

What we’re looking for
We’re looking for a resourceful and driven Operations Associate to support and grow with our fast-paced start-up. In this role, you’ll work closely with the Head of Operations and cross-functional teams to help us launch new products, improve internal processes, and deliver the best experience to our customers.

You’ll be at the heart of Phoenix’s growing team, working on projects that touch multiple areas of the business—from product launches to customer experience to data analysis. If you’re an organized problem solver with strong communication skills and a passion for building, this role is for you.

Responsibilities

• Supporting New Product Launches and Initiatives:

  • Assist with the launch of new men’s health products and revenue-generating initiatives.

  • Collaborate across operations, marketing, and engineering teams to ensure smooth rollouts.

  • Support coordination of product approvals and compliance requirements.

• Optimizing Operations:

  • Help identify opportunities to improve efficiency across existing processes and business units.

  • Work with the operations team to implement scalable solutions.

• Analytics and Problem Solving:

  • Use Excel (and, ideally, SQL) to analyze customer and product data to generate insights.

  • Conduct research and support problem-solving efforts with both qualitative and quantitative analysis.

• Project Support:

  • Help build and track project plans, timelines, and budgets for ongoing initiatives.

  • Keep teams aligned and ensure deliverables are met on time.

Skills we are looking for

• Experience: 2–4 years of experience in operations, business analysis, consulting, start-ups, or related fields. Experience in health tech is a plus.

• Problem-Solving: Ability to bring structure to ambiguity, identify issues, and propose clear solutions.

• Collaboration & Communication: Strong interpersonal and written communication skills. Comfortable working with cross-functional teams.

• Analytical Skills: Proficient in Excel; familiarity with SQL or other analytics tools is a bonus.

• Organization: Strong attention to detail, with the ability to prioritize tasks and manage time effectively.

• Proactive & Action-Oriented: Takes initiative, follows through on projects, and thrives in a fast-paced environment.

Why work at Phoenix?

• Impact & autonomy. You’ll work directly with passionate, experienced leaders who understand the ups-and-downs of the business and you'll have a real opportunity to shape the future at Phoenix

• Rewarding Mission. We're delivering the best healthcare experience to Canadians across the country

• Collaborative Culture. We are a growing elite team in Downtown Toronto. We love the tight feedback loop of working together in the office. If you've missed that in-person office experience, and love sharing strongly held opinions of the best lunch spot nearby, this is the role for you

Phoenix is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Phoenix will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Thank you for your interest in joining the Phoenix team! While we are lucky to attract a high level of interest in each of our roles, only candidates selected for an interview will be contacted.