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customer service excel microsoft office pharmacy outbound calls📋 Description
- Provide service for inbound pharmacy calls and outbound refill calls
- Assist patients through the entire refill process
- Respond to requests about prescription coverage and fulfillment
- Support health system needs via inbound calls and prescription status checks
- Coordinate with pharmacists and clinicians to adjudicate claims
- Maintain confidentiality and act as liaison among patients, pharmacy, and teams
🎯 Requirements
- Active Virginia Pharmacy Technician license required
- National certification as CPhT strongly preferred but not required
- 1-3 years of Pharmacy Technician experience and claims adjudication
- High school diploma or GED required
- Strong interpersonal, phone, and Microsoft Office (Excel/Word) skills
🎁 Benefits
- Remote role requires two company monitors
- High-speed, reliable internet connection
- Willingness to work overtime to support patient care
- Distraction-free work environment for focus on patient care
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