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customer service process improvement excel data entry microsoft office📋 Description
- Provide hands-on support to pharmacy staff and Shields liaisons.
- Place outbound patient refill calls and guide through refills.
- Answer, triage, and resolve inbound pharmacy inquiries.
- Clarify prescription orders with pharmacist or clinician.
- Coordinate refills, data entry, and ensure correct days supply.
- Document work across systems and protect patient confidentiality.
🎯 Requirements
- State-registered pharmacy technician; CPhT preferred but not required.
- 1+ years required; 5-8 years preferred; healthcare clinic experience a plus.
- Education: High school diploma or GED required.
- Experience with physicians/nurses a plus.
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