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outreach google sheets excel pharmacy ehr📋 Description
- Conduct high-volume calls with patients, providers, and pharmacies per scripts
- Collaborate with patients to remove barriers to adherence; escalate to pharmacist
- Influence and educate patients to commit to adherence
- Coordinate with providers or pharmacies to ensure refills occur as scheduled
- Document interactions and outcomes in appropriate systems
- Identify opportunities to improve pharmacy workflows; train on STARs
🎯 Requirements
- High School Diploma
- 1+ year call center experience providing patient outreach
- Ability to work shifts 8 AM - 7 PM EST with potential evenings/Saturday coverage
- Excellent verbal communication, active listening, and negotiation
- Proficient with call center platforms, EHR, Excel and Google Sheets
- Must have reliable high-speed internet
🎁 Benefits
- Flexible work schedules and remote-friendly roles
- Health, dental and vision insurance paid up to 80%
- 21 days PTO in first year
- Two volunteer days and 11 paid holidays
- 12 weeks paid parental leave for new parents
- 401(k) with up to 4% match
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