Be an owner: Address customer issues and provide feedback to Product/Engineering.
Wear the customer shoes: Work with customers' developers/architects to resolve problems with costly consequences.
Empower others: Collaborate with teammates and Product/Engineering, filing JIRAs for bugs.
Ruthlessly prioritize: May require irregular shifts, including weekends/holidays.

🎯 Requirements

Fluent in English (oral and written)
3+ years in a client-facing technical role, REST API, cloud troubleshooting
Experience with top-tier customers
Supporting SLAs of 3 hours or less, using Zendesk
Excellence in prioritization and urgency evaluation
Advanced time management and workflows to speed troubleshooting

🎁 Benefits

Generous time off
Parental and wellness leave
Healthcare
Retirement savings program
Volunteer and community impact support

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