Related skills
airtable cloud jira confluence rest api📋 Description
- Address customer issues with technical and diplomatic skill; relay feedback to Product/Engineering.
- Collaborate with customers and partner developers, architects, and support to resolve critical issues.
- Collaborate with teammates and Product/Engineering; file JIRAs to report bugs.
- Be ready to assist customers when needed.
- Work irregular shifts, including weekends/holidays.
🎯 Requirements
- Fluent in English (oral and written) to communicate issues to technical and non-technical audiences.
- 2+ years in a client-facing technical role; experience with REST API and cloud solutions.
- Proficient problem solver with strong time management.
- Thrives in a fast-paced environment with attention to detail.
- Empathetic and committed to improving customer experience.
- Collaborate across Engineering, Product Management, and Sales; cross-functional partners.
🎁 Benefits
- Competitive pay
- Generous time off
- Parental and wellness leave
- Healthcare
- Retirement savings program
- Offerings vary by location
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