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crm e-commerce luxury fashion hong kong fashion retail๐ Description
- Drive revenue through client acquisition, retention, and satisfaction.
- Maximize deal size with styling advice to clients.
- Manage day-to-day client relationships and reactivation of lapsed accounts.
- Identify opportunities to acquire new clients.
- Activate loyalty benefits and surprise/delight clients.
- Maintain up-to-date knowledge of fashion trends for the HBX community.
๐ฏ Requirements
- 2+ years in 1-to-1 client-facing fashion retail or luxury.
- Target-driven with autonomous client portfolio management.
- Cantonese and English fluency; Mandarin a plus.
- Passion for contemporary luxury fashion; knowledge of HK, Taiwan, China, SK, Japan markets a plus.
- Experience with CRM tools or clienteling platforms.
- Excellent organization and attention to detail; independent work style.
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