Performance Center - Program Lead

📋 Description

• Build and refine the operational framework to drive accountability at scale.
• Own scheduling and cadence: standups, syncs, readiness reviews.
• Define and track metrics: revenue protection, churn, onboarding velocity, resource intensity.
• Close open actions across teams to ensure 100% milestone resolution.
• Facilitate cross-team resolution; surface blockers and drive improvements.
• Translate telemetry into executive insights.

🎯 Requirements

• 8+ years leading operational or engineering management in high-volume internet or cloud infra.
• Operational rigor and action bias; drive cross-functional initiatives to completion.
• Executive presence; partner with C-suite and translate findings into business-ready insights.
• Strategic fluency to articulate how tech performance impacts margins and customer success.
• Diplomacy and relationship-building to align Finance, Product, and Engineering.
• Analytical mindset with data-driven prioritization and decision-making.
• Strong communication across engineering, infra, and account teams to explain technical findings.
• Proven ability to maintain momentum across multiple technical workstreams.

🎁 Benefits

• Hybrid work model with time split between office and home.
• Comprehensive benefits: medical, dental, vision.
• Family planning, mental health support, Employee Assistance Program.
• Insurance and benefits: Life, Disability, and Accident; Flexible vacation; up to 18 days of accrued paid sick leave.
• 401(k) with company match and Employee Stock Purchase Program.
• 11 paid local holidays and 12 paid company wellness days.