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analytics nlp ai servicenow itsm📋 Description
- Design self-service portal on ServiceNow with knowledge management.
- Lead integration of AI-powered chatbots for routing and support.
- Design ServiceNow workflows and dashboards to improve SLAs.
- Ensure SNOW internal process documentation aligns with business needs.
- Analyze workflows to streamline ops and reduce cycle times.
- Partner with HR, Finance, IT to develop best processes.
🎯 Requirements
- Education: Bachelor's in Business/Engineering/IS; Master’s preferred.
- 8+ years in Shared Services or Process Improvement; 2+ years in leadership.
- ServiceNow (HRSD/ITSM) portal and workflow config.
- AI-powered self-service portals and chatbots integration.
- NLP concepts and chatbot training methodologies.
- Data visualization and reporting tools such as Performance Analytics.
🎁 Benefits
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection
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