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ai governance workflow design knowledge management search📋 Description
- Build and own a centralized People knowledge ecosystem (taxonomy, governance)
- Establish AI-ready knowledge structures for automation and AI support systems
- Design knowledge, intake and support workflows to boost self-service
- Partner on service model evolution: triage, escalation, knowledge-driven support
- Evaluate tools for knowledge management, search, and AI-enabled delivery
- Establish governance, guardrails, and risk frameworks for AI in HR
🎯 Requirements
- Experience building/transforming knowledge management systems or shared services (0→1/scale)
- Strong end-user experience focus; People Ops or HR service delivery a plus
- Proven AI-native workflows; using AI to automate tasks; comfortable with agentic AI tools
- Able to operate strategically and execute in fast-paced, ambiguous environments
- Proven ability to lead cross-functional initiatives and influence without authority
- Strong judgment balancing innovation with risk, compliance, and employee impact
🎁 Benefits
- Health care coverage - Affirm covers all premiums for you and your dependents
- Flexible Spending Wallets - generous stipends for tech, food, lifestyle, and family expenses
- Time off - vacation and holiday schedules to rest and recharge
- ESPP - Employee stock purchase plan enabling you to buy shares at a discount
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