People Knowledge Experience Manager

📋 Description

• Build and own a centralized People knowledge ecosystem with taxonomy, governance, and lifecycle management.
• Establish AI-ready knowledge structures for automation and AI-assisted experiences.
• Design knowledge, intake, and support workflows to boost self-service and reduce manual cases.
• Partner on service model evolution with triage, escalation, and knowledge-driven support.
• Evaluate and implement knowledge management, search, and AI tools to automate inquiries.
• Establish governance, guardrails, and risk frameworks for AI in HR.

🎯 Requirements

• Experience building or transforming knowledge management systems, service models, or shared services (0→1 or scale-up).
• Strong UX understanding; experience in People Ops or HR service delivery is a plus.
• Proven experience in AI-native workflows; using AI to structure data and automate ops.
• Ability to operate strategically and execute in a fast-paced, ambiguous environment.
• Proven ability to lead cross-functional initiatives and influence stakeholders.
• Strong judgment balancing innovation with risk, compliance, and employee impact.

🎁 Benefits

• Health care coverage for you and dependents.
• Flexible Spending Wallets for tech, food, lifestyle, and family expenses.
• Generous vacation and holiday time off.
• ESPP: Employee stock purchase plan.