Be the first point of contact for employee queries seeking People-related support.
Triage incoming questions and route them to Payroll, HR Admin, Lifecycle, Talent Acquisition, or HRIS.
Maintain up-to-date knowledge of People policies, processes, and systems.
Update and maintain helpdesk FAQs, scripts, and response templates.
Track and record all helpdesk interactions for reporting and trend analysis.
Support new joiners with People systems and policy questions during onboarding.

🎯 Requirements

1–3 years of experience in HR support, customer service, or People Experience role.
Strong communication skills with the ability to simplify information for employees.
Comfortable working with helpdesk or ticketing systems and HR platforms.
Good organisational skills and confidence handling multiple queries at once.
Basic understanding of HR processes and employee lifecycle stages.

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