Lead and develop a high-performing team of Dedicated Service Advisors.
Coach Advisors to deliver proactive, relationship-driven support.
Monitor performance metrics and customer health to identify trends.
Partner with Sales, Product, Payroll, Benefits, and Risk to remove barriers.
Drive operational strategy and continuous improvement for scalable systems.
Leverage AI and automation to dramatically improve team efficiency and customer experience.

🎯 Requirements

3+ years leading high-performing teams.
Background in payroll required.
Benefits/health insurance background preferred.
Experience with Gusto or similar platform preferred.
Deep understanding of customer satisfaction metrics.
Experience leveraging AI to drive processes.

🎁 Benefits

Hybrid work schedule with 2-3 days in the office.
Office locations in Denver, SF, and New York City.
Career growth and coaching opportunities.
Work with AI and automation to improve processes.

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