Studio Experience Lead (Mat Cover)

Job Overview

Peloton is seeking a Studio Experience Lead to cover maternity leave at our London studio. This full-time, on-site role is responsible for delivering a world-class guest experience and managing studio operations during the mat cover period.

Responsibilities

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• Lead daily studio operations and guest experience to ensure Peloton standards are met.
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• Manage front-of-house staffing, scheduling, and training; act as the main point of contact during mat cover.
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• Maintain a safe, clean, and welcoming studio environment; oversee equipment readiness and class logistics.
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• Collaborate with instructors and studio leadership to optimize class flow and member satisfaction.
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• Resolve guest inquiries and issues promptly; uphold Peloton brand and service standards.
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• Monitor inventory and store/merchandising to support a premium member experience.
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Qualifications

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• 2+ years in studio or hospitality operations or guest experience with leadership experience.
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• Strong communication, interpersonal, and problem-solving skills.
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• Flexible availability, including weekends/evenings.
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• Passion for Peloton and fitness; customer-centric mindset.
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Benefits

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• Competitive salary and performance incentives.
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• Health, dental, and vision insurance; retirement plan.
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• Employee product discounts and wellness programs.
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• Collaborative, international team environment.
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