IT Technician II

About Payscale

Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI-powered tools, Payscale delivers actionable insights that turn pay from a cost to a catalyst. Its suite of solutions — Payfactors, Marketpay, and Paycycle — empower 65% of the top companies in the U.S. and businesses like Panasonic, ZoomInfo, Chipotle, AccentCare, University of Washington, American Airlines, and TJX Companies.

Create confidence in your compensation. Payscale.

To learn more, visit www.payscale.com.

Job Summary

We are looking for a tech-savvy IT Technician II to join our team! The ideal candidate has demonstrated experience supporting medium to large corporate environments, responding to queries for support, and offering technical support to employees along with system administration experience. To be successful in this role, you must be a motivated and resourceful learner, possess strong customer interaction and problem-solving skills, and be able to prioritize multiple requests and assignments.

What You'll Do

• As a member of the Payscale IT team you are responsible for investigating, responding, and solving technical requests from Payscalers remotely and in person.

• Prioritizing, assigning, and bringing up service requests as appropriate.

• Writing and updating self-help instructions to make it easy for employees to fix issues on their own if possible.

• Ability to provide administration to infrastructure such as Okta, JAMF, Slack, Manage Engine, and other systems.

• Skilled at working with a variety of people across all levels of technical prowess.

• Excellent written and verbal communicator, able to simplify the toughest problems down to simple steps that anyone can follow.

• Highly motivated and able to perform independently in a fast-paced IT team.

• VIP support for executives and senior leadership.

• Customer-service focused: zeal for delivering high-quality service to folks and passion to find new ways to constantly improve.

What We're Looking For

• Bachelor's degree in computer science, or equivalent experience.

• 3+ years of proven ability providing IT support and system administration as part of a corporate IT team.

• Consistent record of solving problems on Windows & Mac Operating Systems, peripheral hardware, and various software applications

• Experience with Active Directory

• Operating Systems imaging and deployment

• Encryption, Antivirus software

• Microsoft 365

• Able to trouble shoot with remote desktop tools.

• Experience with system administration (Windows/macOS)
  
  

Tools

• Active Directory

• Azure AD

• Zendesk Ticketing System

• Atlassian Products: Jira & Confluence

• JAMF

• ManageEngine

• SmartDeploy

• Sophos/CrowdStrike

• Okta

• Slack

• Microsoft 365

• Beyond Trust

• ProofPoint

• Remote Desktop/VDI/VM

• Absolute

• Zoom

Location

Payscale Buffalo has an employee centric hybrid model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person in our office 3 days a week for the moments that matter.

In our hybrid model, employees can work from the location that works best for them when our team is not scheduled to be in the office.

If you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements:

• High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal.

• Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc.

When it matters (usually no more than a few times a year) we take the time to gather in larger groups for in-person events.

Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.

Benefits and Perks

All around awesome culture where together we strive to live our 5 values:

• Data informed decision making.

• Customer first. Always.

• Succeed together.

• Relentless about results. Obsessed with excellence.

• Lead the change. Shape the standard.

An open and inclusive environment where you’ll learn and grow through programs and resources like:

• Monthly company All Hands meetings

• Regular opportunities for executive leadership exposure through things like AMAs

• Access to continued learning & development opportunities

• Our commitment to a continuous feedback culture which allows us to drive performance and career growth

• A growing network of Employee Resource Groups

• Company sponsored volunteer hours

• And more!

Our more standard benefits

• Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work

• 14 Paid Company Holidays, includes 2 floating holidays (you choose!)

• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale

• Unlimited infertility coverage benefits through our medical plans

• Additional supplemental health benefits offered to you and your family

• 401(k) retirement program with a fully vested immediate company match

• 16 weeks of paid parental leave for birthing and non-birthing parents

• Health Savings Account (HSA) options and company contributions each pay period

• Flexible Spending Account (FSA) options for pre-tax employee allocations

• Annual remote work stipend to be used on wellness or home office equipment

Equal Opportunity Employer:

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you have a disability or impairment and need assistance with the application process, please email recruiting@payscale.com for support.

Fraud Alert:

Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email recruiting@payscale.com