Related skills
documentation payroll zendesk cross-functional collaboration sla📋 Description
- Keep the queue flowing with high-volume support requests.
- Investigate payroll problems and trace root causes for fixes.
- Collaborate across Engineering, Product, Tax, and Risk to resolve issues.
- Surface patterns to improve docs, workflows, and behavior.
- Provide calm, clear explanations to partners.
🎯 Requirements
- 4+ years in client or partner-facing role supporting technical products
- 2+ years at a payroll provider or platform with payroll workflows
- Experience in high-volume support environments with speed and accuracy
- Strong investigative instincts and ownership over ambiguous problems
- Attention to detail with accuracy while moving fast
- Fluency with ticketing systems, preferably ZenDesk
🎁 Benefits
- Company-sponsored medical, dental, vision, disability, and life
- Stock options, flexible PTO and sick leave
- Up to 16 weeks of fully paid parental leave
- Flexible return-to-work, 9 holidays, and a 401k plan
- $100 monthly stipend for home internet and mobile
- Annual 3-day company offsite and team events
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