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google sheets customer service onboarding payroll excel📋 Description
- Lead onboarding for the benefits module to fit client needs
- Answer questions and fix issues in the benefits module
- Join video calls with customers to demonstrate or troubleshoot
- Oversee configuration of client retirement plans and provide support
- Maintain 401(k) payroll integration by handling elections and data
- Support entry-level Banking and Payment functions as needed
🎯 Requirements
- 1-2 Years of experience in an operations or customer facing role
- Strong communication skills; convey technical language clearly via email or video
- Strong diagnostic skills with a desire to learn how things work
- Customer-focused with the ability to see things from the customer’s perspective
- Excellent attention to detail and accuracy
- Strong organization and time management skills
🎁 Benefits
- Competitive compensation and comprehensive benefits package
- Hybrid work model balancing in-person collaboration with flexibility
- Access to AI tools across disciplines to improve quality
- Learn more about Toast benefits: https://careers.toasttab.com/toast-benefits
- Explore Toast locations and remote options
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