Related skills
quality assurance payroll tax calculations brazilian legislation ticketing system📋 Description
- Manage and escalate tickets to resolve customer queries.
- Monitor tickets and follow up to manage expectations.
- Meet SLAs by handling inbound calls promptly.
- Identify system/compliance issues and coordinate resolution.
- Stay current on product updates and Brazilian compliance.
- Perform advanced tax calculations and troubleshoot complex issues.
🎯 Requirements
- 2-4 years payroll experience
- Fluency in English and Portuguese
- Excellent communication and customer service
- Strong analytical and problem-solving skills
- Excellent phone and e-mail etiquette
- Knowledge of Brazilian payroll legislation
🎁 Benefits
- Stock grant opportunities dependent on role and location
- Additional country-based perks and benefits
- Remote work flexibility with optional WeWork access
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