Please mention that you found this job on empllo.com. Thanks & good luck!
Tired of Manually Applying to Jobs?
Let JobCopilot do it for you!
Set your preferences and let your AI copilot handle the job search while you sleep.
- Applies for jobs that actually match your skills
- Tailors your resume and cover letter automatically
- Works 24/7—so you don't have to
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
KYC Representative
Role summary - As a KYC Representative, you will be part of our operation team, and a key person to support customer onboarding and risk control.
Location: Shanghai, ChinaHybridFull-time
What you’ll do
- Verify customer documents during onboarding for authenticity and compliance.
- Be the POC for business escalations, provide insights/progress updates on the cases and resolve the case in a fast and accurate manner.
- Identify potential issues/opportunities from the daily work and escalate to manager for further follow-up.
- Assist and engage in additional projects/tasks assigned.
- Oversee SLAs to ensure alignment with team and business goals.
- Maintain strict adherence to both local and global KYC standards and procedures
Who you are
- Strong customer-centric mindset
- Good oral and written communication in both Mandarin and English
- Quick learner with strong adaptability
- Effective communicators across teams
- Detail-oriented and proactive in problem-solving
- Able to work under pressure with time constraint
- KYC knowledge will be a plus
- College degree or above
- 2+ years’ working experience
- Global work experience and background in the payments industry are strong assets.
#LI-DW1
#LI-Onsite
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.Do it. Own it.
Being fearlessly accountable in everything we do.Continuously improve
Always striving for a higher standard than our last.Build each other up
Helping each other grow, as professionals and people.If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to On site Operations Jobs. Just set your preferences and Job Copilot will do the rest—finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!