Customer Care Associate (Vietnamese Speaking)

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Hong Kong / Hybrid / Full-time

What you’ll do

• Customer Inquiry Management: responding and resolving customer inquiries, requests, and concerns via phone, email, and chat in a timely and courteous manner
• Customer Satisfaction: ensuring exceptional support for our customers from start to finish providing relevant information
• Team Collaboration: work closely with other departments to ensure seamless customer support and issue resolution.
• Documentation: record and maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system.
• Product Knowledge: maintain a thorough understanding of our products and services to provide accurate and relevant information to customers
• Feedback Collection: gather customer feedback and insights to help improve our products, services, and overall customer experience

Who you are

• Customer centric with problem solving mindset
• Self-motivated to reach resolution, proactive and willing to take ownership
• Great at communication (verbal and written)
• Attention to details
• Able to multi-task using multiple systems, screens while doing active listening

For this role you must have:

• Proficiency in Vietnamese and English
• 1-3 years of relevant experience

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