Respond to customer inquiries via phone, email, and chat promptly and courteously
Ensure customer satisfaction with clear, relevant information from start to finish
Collaborate with other teams to resolve issues and maintain service quality
Document customer interactions in our CRM with detailed records
Maintain product knowledge to provide accurate information
Gather customer feedback to improve products and experience

🎯 Requirements

Proficiency in Japanese and English or Korean and English
1-3 years of relevant experience
The right to work in South Korea
Customer-centric with problem-solving mindset
Great at communication (verbal and written)
Able to multi-task using multiple systems, screens while doing active listening

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