Related skills
qa hybrid work knowledge management outsourcing escalation📋 Description
- Be the most knowledgeable rep; resolve unclear scenarios quickly.
- Stay up-to-date with procedures, exceptions, and tech issues.
- Assist reps live and offline; handle escalated cases globally.
- Conduct weekly QA and updates for outsource teams.
- Identify trends and tech issues from escalations.
- Propose and run side projects as needed.
- Monitor QA tasks across hubs and departments.
🎯 Requirements
- 3+ years in Customer Care
- 1+ year in specialized roles
- Bachelor's degree in any major
- Excellent English communication
- Strong teamwork and customer-centric mindset
- Quick learner and multitasker
🎁 Benefits
- Hybrid work arrangement
- Full-time position
- Diverse and inclusive workplace
- Global team collaboration
- Opportunity to grow with Payoneer
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