Provide customer support via phone, email, chat, and ticketing systems.
Assist customers with website navigation, statements, contracts, payments, and POS issues.
Troubleshoot credit card, gift card, and POS processing issues.
Collaborate with resellers, partners, and internal teams to resolve integrations.
Track and document support interactions, maintaining clear records.
Stay up-to-date on software updates, product changes, and policies.

🎯 Requirements

High school diploma or equivalent required; Associate’s degree or relevant tech support experience preferred.
Strong customer service, communication, and problem-solving skills.
Ability to explain technical concepts clearly and simply.
PC hardware/software troubleshooting experience.
Proficiency in Microsoft Office Suite or Google Workspace.
Optional: Credit card terminals or POS systems experience.

🎁 Benefits

Flexible work hours to support 24/7 operations.

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