Payments Support, Associate

Added
12 hours ago
Type
Full time
Salary
Salary not provided

Related skills

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๐Ÿ“‹ Description

  • Provide customer support via phone, email, chat, and ticketing systems.
  • Assist customers with website navigation, statements, contracts, and payments.
  • Troubleshoot credit card, gift card, and POS processing issues.
  • Collaborate with resellers, partners, and internal teams to resolve integrations.
  • Track and document support interactions, maintaining clear records.

๐ŸŽฏ Requirements

  • High school diploma or equivalent required; Associate degree preferred.
  • Strong customer service, communication, and problem-solving skills.
  • Ability to explain technical concepts clearly and simply.
  • Positive, collaborative, and team-oriented attitude.
  • Quick learner with adaptability in a fast-paced environment.
  • PC hardware/software troubleshooting experience.

๐ŸŽ Benefits

  • Equal Opportunity Employer.
  • Flexible hours to support 24/7 operations.
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