Related skills
payments fintech customer success onboarding data-driven📋 Description
- Accelerate onboarding and adoption of payments and fintech products
- Build relationships with customers to unblock the payments funnel
- Collaborate with CS to grow payments volume in high-adoption accounts
- Be a trusted advisor and SME on fintech and payments offerings
- Serve as liaison between Support, CS, and our payments partner
- Own docs and best practices for billing and payments workflows
🎯 Requirements
- 2+ years in fintech/payments/customer-facing roles
- Strong attention to detail
- Cross-functional collaboration in fast-growth environments
- Clear communication and problem-solving with customer-first, data-driven mindset
- Usage of AI tools to boost efficiency
- Familiarity with fintech/payments platforms and onboarding flows
🎁 Benefits
- Full benefits package: medical, dental, vision, STD, Life, 401(k)
- Equity Appreciation Plan
- Flexible Time Off policy
- Seven holidays + two floating holidays
- Two wellness days
- Employee Assistance Program
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